Terms and conditions

Geographical restrictions

We cannot supply to outside the EU. Value of sales to non-UK customers is limited to £80.

Pricing and postage

We are not VAT registered. The subtotal before postage is the price you pay for the goods.

Postal charges

Postage costs are added for deliverable items (excluding any downloads) as follows:

 
UK
EU
Up to £10
£2.50
£3.25
Up to £20
£3.50
£3.25
Over £20
£2.50
£3.25

Delivery

We aim to post goods on the same or first working day after receipt of the order. Unless otherwise arranged, items are sent by Royal Mail standard 1st class post within the UK. Royal Mail standard airmail is used for orders outside the UK.

Refunds - general

Please check goods and programs and let us know of any problems as soon as possible after receipt. Contact details at bottom of this page.
*Individuals purchasing online for themselves have a statutory right to cancel within seven days of receipt of the goods and receive a repayment.
* We will offer a cancellation of your order and refund of any payment already made if we are unable to post your order within five working days.
* In other cases refunds will be made at the discretion of the directors. We will not refuse a reasonable request.
*Online purchasers may also wish to refer to support pages for
Worldpay customers
or Paypal customers.

Refunds and replacements for printed materials

If there is a problem with printed materials supplied within a week of receipt we will replace them or provide a refund if requested. Please return items to the address below. Please supply contact details and a brief statement on the nature of the problem.

Refunds and replacements for PC programs on CD

If the program does not operate correctly on a machine that meets the stated requirements within a week of receipt we will replace it or provide a refund if requested. Return the CD only to the address below. It is not necessary to return the printed material, folder or original packaging or to use any other protective packaging. Note that if a refund is made the program cannot be used on any PC.

Refunds and replacements for PC program downloads

If a download does not run it is always worth downloading again as any broadband interruptions may have caused corruption. It remains available for a week after purchase. If it still does not operate correctly on a machine that meets the stated requirements within a week of receipt we will replace it or provide a refund if requested. Note that if a refund is made the program cannot be used on any PC.

Address and contact details for returns

Gatekeeper Educational Ltd
The Clock Tower
Possingworth Close
Cross in Hand
Heathfield
East Sussex
TN22 0TL
Phone: 01342 810784

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