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Order and payment methods, currencies, delivery times, postage costs, returns, refunds and contact details



Orders from outside the UK

Due to insurance restrictions, we cannot supply to outside the European Union and can only fill orders under £80 or equivalent to outside the UK.


Ways to order

You may order online, by phone, email or post.

  • Online: Use the product links on our Home Page for online orders using secure payment systems provided by Worldpay or PayPal.

  • By phone: Phone orders may be made using major credit cards in Sterling or EUROS.

  • By email: UK schools or significant companies and organisations may use this method to order in advance of payment, an invoice will be sent with the order. Use normal email or email an order from our online shopping cart, options will be presented on checkout.

  • By post: Use your own form or print an order from our online shopping cart instead of submitting it, options will be presented on checkout. UK schools or significant companies and organisations may use this method to order in advance of payment, an invoice will be sent with the order. Others ordering by post should enclose a cheque made out to Gatekeeper Educational Ltd. We can only accept cheques in Sterling.

Pricing

We are not VAT registered and any prices shown are the prices payable, only postage costs are added.


Postage

Items are sent by Royal Mail using first class post within the UK or by 5-day airmail outside it. We aim to send out goods on the same or next working day. Please let us know if goods do not arrive within a reasonable period.


Total order value
Up to £10
Up to £20
Over £20
UK
£2.50
£3.50
£5.00
Europe
£3.25
£6.00
£9.50

 

Refunds - general

Please check goods and programs and let us know of any problems as soon as possible after receipt. Our contact details are given below.

  • Your statutory rights: Individuals purchasing for themselves by phone, fax, email or online have a statutory right to cancel within seven days of receipt of the goods and receive a repayment.

  • Late delivery: We will offer a cancellation of your order and refund of any payment already made if for any reason we are unable to send your order within five working days.

  • In other cases refunds will be made at the discretion of the directors. We will not refuse a reasonable request.

  • Purchasers with a query or problem concerning a transaction may also wish to refer to Worldpay's customer support page or to PayPal's customer support page.

Refunds and replacements for printed materials

If there is a problem with printed materials supplied within a week of receipt we will replace them or provide a refund if requested. Please return items to the address below. You can also email us here. Please supply contact details and a brief statement on the nature of the problem. Please note that although the PocketPacks, Gatekeeper Guides and Bird Poster are laminated they are not waterproof and nothing is totally child-proof. We cannot replace items that have been water damaged or subjected to unreasonably hard use.


Refunds and replacements for PC programs on CD

If the program does not operate correctly on a machine that meets the stated requirements within a week of receipt we will replace it or provide a refund if requested. Please fill in a few details here, ticking the refund box if required, and return the CD only to the address below. It is not necessary to return the printed material, folder or original packaging or to use any other protective packaging. Note that if a refund is made the program cannot be used on any PC.


Refunds and replacements for PC program downloads

If a download does not run it is always worth downloading again as any broadband interruptions may have caused corruption. It remains available for a week after purchase. If it still does not operate correctly on a machine that meets the stated requirements within a week of receipt we will replace it or provide a refund if requested. Please fill in a few details here and tick the refund box if required. Note that if a refund is made the program cannot be used on any PC.


Refunds for Android apps

If an Android app does not operate correctly on an Android phone within a week of receipt we will provide a refund if requested. You can email us here. Once a refund is made through the Google Market it will no longer be available.


Your privacy

Information collected through the shopping cart is only used to fill your order or as a necessary record for support and accounting purposes. We do not otherwise contact customers unless requested or share information. Card or account details are taken by Worldpay or PayPal on their secure pages and are not supplied to us.


Online Payments Using Worldpay

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Card payments are processed on Worldpay's secure payment page. We do not gather any card or account details on this site. Card payments should be in Pounds Stirling or Euros. The Worldpay site also provides a PayPal option, see below.

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Online Payments Using PayPal

PayPal Acceptance

Payments are processed on PayPal's secure payment page. We do not gather any card or account details on this site. The PayPal option allows payment with most major currencies. You may pay from your PayPal account if you have one but there are also simple secure options to set one up or to use your credit card, debit card or an electronic transfer from your account.

Other ways to pay electronically

Email your requirements and ask for a PayPal Payment request. If you wish to proceed with the purchase, just follow the link to PayPal's secure payment page on the email they will send you. You may pay from a PayPal account but if you do not have one there are simple and secure options to set one up or use your credit card or an electronic transfer from your account.


Payment with other currencies

Orders can be delivered to EU countries only and purchases from outside the UK are limited to £80 or equivalent. You may order online using the shopping cart or by phone if payment is with a Sterling or Euro credit/debit card. For other major currencies, you can use the shopping cart and select to pay via PayPal. See also "Other ways to pay electronically" above.


Currency conversions

For current exchange rates see the X-RATES currency converter.

Note that PayPal charges you a fee if you pay us in currency other than GBP. See the first row on their conversion fees page for details.


Contact details for orders, sales enquiries, returns and refunds

  • Gatekeeper Educational Ltd
  • The Clock Tower
  • Possingworth Close
  • Cross in Hand
  • Heathfield
  • East Sussex
  • TN21 0TL
  • Please make cheques payable to Gatekeeper Educational Ltd

  • Phone: 01435 867611 (9 am to 4 pm)

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You may also send us a private message here.