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Problems and solutions for the PC programs and Android Apps


Sound volume problems in Windows 10

Invertebrates, Pondlife and Trees UK have audio prompts. We have noticed an intermittent problem with Windows 10 that is not specific to Gatekeeper programs but applies to all .wav format sound files and may be caused by playing other video files.

If the volume of prompts is too low even when the volume is set to high, right click the speaker symbol on the right of the Taskbar, left click Open Volume Mixer, then the Speakers device to open Speakers Properties. On the Enhancements tab select Loudness Equalisation, click the Settings button and move release time towards Long. Click OK and then Apply.


FAQs

See technical points on the programs or apps, clarifications and possible solutions to known problems here.


Updates

See all patches and updates here.


Report problems installing or running a PC program

We are sorry if you have had any problems with our PC programs. They have been thoroughly tested on a number of machines running the supported Microsoft Windows versions but, as with any complex software, there may be unanticipated problems and conflicts with your software or hardware.

Please first check that your machine complies with the minimum hardware requirements and operating system as stated on the product pages on this site or on your CD case. You can email us here regarding any faults. You can also use the form to request a refund.


Report problems with Android Apps

We are sorry if you have had any problems with our apps. They have been thoroughly tested on Google's emulator and incorporate Google's licensing code as supplied but, as with any complex software, there may be unanticipated problems and conflicts with your software or hardware.

Problems can sometimes occur with Google licensing and with the Google market that are outside our control and are experienced by other providers. If a purchased app says it is not Licensed, clearing the cache or simply trying again the next day will often work. See a list of remedies here.

Otherwise you can email us here regarding any problems and we will endeavour to find a solution. Given the high cost of devices, it will not usually be economic for us to investigate issues that only occur on certain phone models and we regret that a refund will often be the only available solution in such cases.


Queries and comments

You can email us here with any general queries or comments of a technical nature about the programs or apps.


PC programs - if you have damaged your CD or a download has been lost or corrupted

Note that a CD contains two backup copies. Navigate to the CD and double click on backupofsetup.exe or backup2ofsetup.exe. Unless your CD is severely damaged, one of these should install as normal.

Otherwise, email us here, marking the email "program replacement". Tell us the program and provide sufficient details for us to identify you with your previous purchase and we will send you a free download link.